Resume

Experience

November 2024 – Present

Drove the organization, planning, and scheduling of new feature implementation on an app with ~3.8 million users. Navigated multiple vendor relationships with external partners to ensure a unified user experience.
Ensured thorough testing of features and changes, evaluated and triaged high priority bugs. Sent critical communications during outages as an on-call analyst.

July 2023 – November 2024

Develop new features on bluebuffalo.com according to priority, business needs, and WCAG best practices.
Led the complete redesign of the main site navigation, encompassing CMS, HTML/CSS, interactivity, and responsiveness.

July 2022 – July 2023

Facilitated communication between brand, business, and technical team members to implement features like live agent chat, newsletter signup modals, and product information integration.
Organized, prioritized, strategized work to be done in a sprint-based team structure; created, updated, and managed documentation and epics for larger projects.

May 2021 – November 2021

Redesigned the claim intake process for dispute management software using Figma; modernized visual appearance and updated logical functioning of UI elements and questionnaires.

March 2021 – June 2022

Optimized materials for upload to an Open Educational Resources database. Provided support for varied tasks as needed for the operation of an accessibility education nonprofit.

January 2019 – March 2021

Diagrammed navigation and information architecture of 50+ department websites; strengthened wayfinding & findability.
Migrated sites from Concrete5 to WordPress; evaluated rhetorical intent/appearance of content; composed training materials.